petcareinsurance.com
 

Make a Claim
  1. Download and print out the .PDF of the claim form. Download Claim Form Here

  2. Fill out the top portion (Part 1) of the form. Please make sure you provide all required information and print clearly.

  3. Bring the claim form to your veterinarian to fill in Part 2 of the form and sign.
    Note: Ask your veterinarian if they are using EVE (Online insurance claims filing for veterinary hospitals and clinics.)

  4. Sign and date your claim form before you fax or mail it in.

    PetCare Pet Insurance Programs
    P.O.Box 2150
    Buffalo, NY  14240-2150

    Call us toll free:
    1-888-897-7387

    Fax: 1-866-369-PETS (7387)

    Call Centre Hours
    (Eastern Time)
    8:00am to 12:00am (Mon-Fri)
    10:00am to 8:00pm (Sat)

    Administration Hours
    (Eastern Time)
    9:00am to 9:00pm (Mon-Fri)

The documents are in Acrobat format. If they don't open automatically when you click on them, go to the "Acrobat Reader" website to download and install the free Acrobat 6 reader.



Kinlay, our two year old Labradoodle, is usually very spirited. He is a boisterous and high-energy fellow, who needs lots of gentle reminders to refrain from surfing the kitchen countertop and stealing socks! One day, he didn’t seem himself. He was very quiet and wanted to go outside constantly. We could tell that this unusual behavior was a clue that something was wrong. We took Kinlay to our veterinarian and a test confirmed Kinlay had a urinary tract infection. We were given antibiotics and we dropped our claim in the mailbox that afternoon. PetCare returned our claim with a cheque within one week! When I called to thank PetCare the customer service representative was friendly, knowledgeable, and genuinely interested in Kinlay’s recovery. It was such a pleasure dealing with PetCare’s courteous and professional staff! We never expected a young dog like Kinlay to fall ill, but when he did, we were glad PetCare was there!

Client: Lori Ward    Pet: Kinlay, Labradoodle, 2 years old   Condition: Urinary Tract Infection
Claim Submitted: $158.15    Claim Paid: $108.15